How to Deal with Difficult People
(6 Hours CPD)
Assertive, constructive conflict resolution skills to apply with patients and within the team.
Aims
- Be more confident and skillful in difficult situations
- Use active listening and assertiveness to deflate a problem
- Handle complaints calmly and effectively
- Promote teamwork through positive communication
Delegates will learn how to
- Adopt new simple assertive strategies for dealing with difficult situations
- Simple personality profiling to optimise motivation and make good hiring decisions
or Respond to complaints and criticisms calmly and positively - Assertively and non-confrontationally address difficulties with colleagues
- Use specific ways to feel more calmer and more confident in difficult situations
“ Very insightful. Helpful in many aspects of one’s life ”
Caroline Mildenhall, Hygienist
Caroline Mildenhall, Hygienist
“ Inspirational. Excellent value.”
Geraldine Grimshaw, Dentist
Geraldine Grimshaw, Dentist
“ A fun, informative day to bring the
whole practice team along to ”
Peter Wright, Dentist
whole practice team along to ”
Peter Wright, Dentist