Dealing with Difficult People

1h45m Online Verifiable CPD

Feel more confident and empowered in difficult situations
Be safe and know how to stay calm
Diffuse aggression and take control
Learn new simple tips you can apply straight away

We know people problems can be some of the most aggravating you come across. And we know how difficult it can be for you to take time out of the practice to come to our workshops. So we’ve set about solving both of these problems for you in one go!

We videoed a recent Dealing with Difficult People workshop we ran and turned it into a great online training package featuring Andy and Viv.

Delegates on the day said

“It has already made a great difference to me. I have resumed running and doing it with the help of the vision exercise you showed me so that has been a great success."

"I have already used one of the techniques when faced with a difficult situation with my neighbour. It defused the situation very well."

"I'll never eat a jelly baby in the same way again."
(Watch the videos to find out why!)

It totals 1 hour 45 minutes of verifiable CPD but it comes in five sections so you can do it at your own pace in your own time. Just make yourself a nice drink, watch the video for the section then answers the questions underneath to log your CPD. It will even work on your iPhone or other portable device. And we’re here on hand to help with any questions.

We had a great time on the day with lots of interaction, fun and working with real examples.

It’s a total bargain at £30. You can start using it straight away if you’ve got a few minutes spare or you can order it now and come back to it later.

These are the five sections and their learning objectives

Changing What You Can (15 minutes)

identify your point of leverage in a difficult situation

identify where you can conserve energy through acceptance

identify the skills you need to achieve the best outcome

Anger and Violence (30 minutes)

distinguish anger from the threat of imminent violence

know important steps to take if you feel under threat of violence

know a simple technique to break free of someone grabbing hold of you

Keeping Calm Under Pressure (30 minutes)

understand and able to use two simple techniques to stay calm in pressurised situations

The Listen & Lead Technique (15 minutes)

recognise how failing to identify someone's emotion around a problem can prevent its resolution

understand and be able to use a quick approach to check and demonstrate you have understood someone and then lead the conversation on towards a resolution

Simple Ideas for Difficult Situations (15 minutes)

understand and consider when to apply seven simple ideas help diffuse conflicts and stand up to pressure

It's only £30 then complete it when it's most convenient for you.

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Bright Ideas Training Ltd.