Section 63 Courses in Communication, Management & Professionalism

These are some of the courses we are running under the NHS training programme for dentists and their teams. To book us to take part in your Section 63 programme, call 01273 732690 or email info@brightideastraining.co.uk.

If you would like to invite us to your workplace, we can tailor a course to suit your requirements.

Course Organisers – Download our Section 63 dental courses in an easily printable form

Communication Skills

These courses are suitable for the whole team.

Effective Teamwork & Conflict Resolution (6 hours CPD)
As much as 30% of your effectiveness can come from how well you work as a team. Learn how to use communication skills, psychology and NLP to develop individually and as a team to maximise patient satisfaction, staff retention and professionalism. Particularly recommended for whole teams to achieve real improvements in the workplace.

“The best staff development day we've had in years.”

Recent organiser

• Maximise personal, professional and practice development with motivating goal setting
• Learn how to turn ‘big picture’ plans and into concrete, realisable steps
• Identify your own and others' character strengths to make best use of them and bypass tension
• Build a healthy practice environment with non-confrontational ways to resolve conflicts
• Use cognitive-behavioural techniques and self hypnosis to reduce stress and build confidence

“If you want to travel quickly, go alone. If you want to travel far, go together.”
African proverb

Communicating for a Change (6 hours CPD)
Many talented people and teams are held back by communication gaps. Don’t let it be you! Good communication can magnify your effectiveness, refresh your team and motivate your patients.

• Understand and use the psychology of good communication
• Use a simplified Myers-Briggs style personality profiling technique to overcome common communication problems
• Learn simple but powerful conflict resolution strategies
• Improve reading of non-verbal communication between yourselves and with patients
• Use motivational interviewing techniques to become more effective at promoting good oral hygiene, stopping smoking and enhance management skills

“The single biggest problem in communication is the illusion that it has taken place.”
George Bernard Shaw

Care for your Patients – Care for your Business (6 hours CPD)
Happy patients are less likely to complain and more likely to follow beneficial treatment plans, helping themselves and the practice. This customer care workshop will help you improve your communications and teamwork to get happier, easier patients.

• Build positive relationships with patients on the phone and in person to avoid problems
• Increase satisfaction by understanding what patients want
• Use ‘no pressure’ ethical selling to encourage uptake of beneficial treatments
• Use authentic ‘inside out’ branding to forge good patient relations
• Become more confident helping patients buy beneficial treatments

Dealing with Difficult People (6 hours CPD)
Learn how to develop assertive, constructive conflict resolution skills to apply with patients and within the team to build customer satisfaction and team cohesion. Includes either complaint handling or personality profiling.

Delegate will learn how to:

• Apply a ‘solution cycle’ to any difficult situation and identify the best place to focus to get a good outcome
• Diffuse and if necessary stand firm with angry, aggressive or demanding patients or colleagues
• Handle complaints and criticisms positively
• Address differences with colleagues clearly and constructively
• Manage stress to put themselves in the best position to deal with difficulties in the future
• Build positive relations with colleagues and patients by addressing differences calmly and assertively

How to Use Hypnosis and NLP for Calmer Patients and a Calmer You (6 hours CPD)
Our highly popular introduction to hypnosis, phobias and calming anxiety and stress. Make life easier and improve patient satisfaction by teaching nervous patients how to relax. Over 1000 delighted attendees since 2003 and a great springboard for further study.

• Clearly understand & be able to explain hypnosis, trance, anxiety and phobias
• Use simple visualisation and breathing techniques to help calm anxious patients
• Use questions to redirect a patient’s focus towards improvement
• Use CBT & self hypnosis to keep life in balance and avoid burnout
• And watch an example of hypnosis being used in the surgery
• Know how to refer anxious patients for effective help

Special for DCPs

Communication Confidence (3 hours CPD)
Enabling DCPs to build their confidence and professionalism dealing with patients, resolving conflict, and communicating effectively.

Become more confident dealing with patients and other team members

Know how to apply confidence-building tools more generally in the future

• Be more confident discussing treatment options with patients
• Be more constructively assertive when resolving problems
• Be more influential helping patients stop smoking or when giving oral health advice
• Use ways to build confidence and skills into the future

Management & Leadership

Suitable for current or aspiring principals, practice managers or senior DCPs who oversee others.

Motivating Appraisals & Mentoring (6 hours CPD)
Stop dreading appraisals! Turn them into ways to improve performance, commitment, and retention by creating a collaborative atmosphere and maximising your team’s motivations.

• Increase motivation and coach individuals to top performance
• Deliver positive and negative feedback clearly and supportively
• Identify and avoid potential pitfalls in appraisals
• Communicate difficult feedback confidently and effectively
• Agree with mentees clear, motivating goals and track their implementation

Practitioner Wellbeing

Suitable for human beings in the modern world.

Managing Stress & Avoiding Burnout
(6 hours CPD -- Can also work well as shorter evening talk)
In response to the disproportionate levels of stress-related ailments among GDPs in the NHS, this course teaches CBT and self hypnosis to enable dentists and their teams stay calm and cope with the stresses of practice life.

Feel calmer and more balanced

Reduce the risk of burnout and stress related ailments

• Identify and know how to correct faulty thinking patterns and work systems that can cause stress
• Use relaxation techniques to calm their stress
• Use cognitive techniques to escape from negative thinking patterns
• Keep life in balance for more calm and stability

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Course Organisers

Download our Section 63 dental courses in an easily printable form